About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work workplace that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective
To provide strategic and operational leadership across a cluster of hotels within the assigned region, ensuring achievement of financial, operational, guest satisfaction, compliance, and talent development objectives. The role is responsible for driving consistent performance, operational excellence, brand standards,



and stakeholder satisfaction across all managed propertiesEssential Job Tasks
Operational Excellence
Monitor and drive operational performance across all assigned hotels.Ensure adherence to brand standards, SOPs, and service quality guidelines.Conduct periodic business reviews, hotel audits, and operational assessments.Support hotels in resolving operational challenges and implementing best practices.
Financial Management
Deliver budgeted revenue, GOP, EBITDA, and profitability targets.Review P&L; performance and identify opportunities for revenue enhancement and cost control.Drive productivity improvements and optimize manpower utilization.Review and approve annual operating plans and CAPEX requirements.
Guest Experience
Monitor guest satisfaction, online reputation, and service quality metrics.Ensure timely closure of guest complaints and implementation of service recovery initiatives.Drive continuous improvement in customer experience

📌 Cluster Director Operations (Gurugram)
🏢 theindianhP2
📍 Gurugram