Role summary: Resolve customer and production issues for athenahealths interoperability network by combining technical support skills with explicit communication as a Product Support Analyst in Chennai, India. You will support interface and workflow stability, troubleshoot problems, and use your capability to help investigate and validate production data. You will report to the Integration Product / Connectivity Support Manager.

Team summary:
The Product Support Analyst supports workflows and projects that improve the efficiency and growth of athenahealths interoperability network, often referred to as the backbone. This network enables the transmission of healthcare documents—including lab results, imaging results, patient demographics, charges, appointments, and prescriptions—between athenahealth, clients, and trading partners.
In this role, you will maintain relationships with interface vendors, participate in production support activities as assigned, and collaborate with internal teams across different geographies as required.



You will work closely with the Integration Product / Connectivity Support Manager in Chennai to help ensure reliable interoperability outcomes.

Essential Job Responsibilities
- Provide technical support by investigating reported issues across interfaces and production workflows.
- Troubleshoot interface and data flow problems using logs, diagnostic outputs, and established support procedures.
- Communicate status updates, findings, and next steps clearly to internal stakeholders and vendors when applicable.
- Analyze production data to identify symptoms, patterns, and likely root causes.
- Document investigation steps, results, and resolutions in required support records and knowledge bases.
- Coordinate with interface vendors to gather information, validate fixes, and confirm successful outcomes.
- Monitor issue queues and work assignments to ensure timely handling and appropriate escalation.
- Apply AI-enabled support tools to improve pr

📌 Technical Support Analyst (Chennai)
🏢 Athenahealth
📍 Chennai