About the Role

We are seeking an experienced and commercially driven General Manager to lead the day-to-day business operations

and performance of a premium international chocolate brand in India. This role will be responsible for driving

operational excellence, inventory efficiency, channel growth, and disciplined execution across stores and digital

platforms.

The ideal candidate will combine solid retail operations expertise with merchandising and commercial marketing

acumen, and will play a critical role in translating brand strategy into consistent business results.

Role & responsibilities

Business & Operations Leadership
- Lead end-to-end retail operations across all stores and channels.
- Ensure consistent execution of brand, service, and operational standards.
- Drive store performance through effective manpower management and training.
- Implement and monitor SOPs and operational controls.

Inventory & Merchandising Management
- Manage inventory planning, replenishment, and deployment.
- Oversee stock ageing, expiry management, and sell-through performance.




- Support buying and merchandise planning in coordination with leadership.
- Conduct inventory audits and resolve discrepancies.

Channel & Revenue Management
- Oversee performance of third-party platforms (Swiggy, Zomato, e-commerce).
- Work closely with marketing teams to optimise channel growth.
- Ensure alignment between promotions, assortment, and revenue targets.

Compliance & Governance
- Lead operational audits, compliance checks, and reconciliations.
- Ensure adherence to regulatory, financial, and internal control standards.
- Monitor shrinkage, wastage, and loss prevention.

Business Planning & Reporting
- Support budgeting, forecasting, and business planning processes.
- Track KPIs and present performance reviews to leadership.
- Identify operational gaps and implement improvement plans.

Cross-Functional Leadership
- Coordinate with marketing, supply chain, finance, and store teams.

📌 General Manager (Mumbai)
🏢 Burgundy Hospitality
📍 Mumbai