IT Support & Asset Engineer, Managed IT

Company: Justo Global (justoglobal.com) / The Ark Enterprise (thearkenterprise.com)
Location: Coimbatore, Tamil Nadu. In office
Type: Full-time
Experience: 3 to 5 years in IT support, hardware, or asset management
Shift: Willingness to work US-overlap hours for client-facing L2 support

Notice: Immediate joiners preferred; candidates on up to 30 days' notice welcome

About the Role

Justo Global runs its own systems and supports a growing team working with global, largely US-based clients. We're hiring an IT Support & Asset Engineer to own the physical and operational side of our IT: keeping our hardware healthy, our inventory accurate, and our people equipped to do their jobs.

This is a hands-on, single-owner role with two sides. On-site in Coimbatore, your primary focus is hardware repair and IT asset management, keeping every device, peripheral, and license tracked and in good shape across its lifecycle. Alongside that, you'll deliver L2 technical support to our US-based clients,



remotely troubleshooting their Windows and Linux systems and resolving issues escalated from first-level support. Because those clients are in the US, this part of the role involves working US-overlap hours and communicating directly with client end users, so strong spoken English and a professional, customer-facing manner matter.

What You'll Do

Primary focus: Hardware & Inventory
- Own IT asset and inventory management end to end: track every device, peripheral, and software license from procurement through deployment to retirement.
- Maintain an accurate, audit-ready asset register; run periodic stock checks and reconcile discrepancies.
- Perform hardware diagnostics and repair: break/fix, component-level replacement (RAM, drives, boards, peripherals), and preventive maintenance.
- Coordinate warranty claims, vendor repairs, and RMA processes; manage relationships with hardware vendors and service providers.
- Manage procurement coordination: i

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