Job Description: IT Order Management Specialist

Position Summary

The IT Order Management Specialist will be responsible for managing end‑to‑end procurement activities for IT hardware, software, and services. This role will coordinate with internal stakeholders, vendors, procurement teams, and finance to ensure timely, accurate, and compliant order processing. The ideal candidate brings robust attention to detail, stakeholder management skills, and hands‑on experience in IT procurement operations.

Key Responsibilities

1. Order Intake & Validation
- Review and validate IT requests received through systems such as ServiceNow or procurement portals.
- Ensure completeness of requirements, business justification, technical specifications, and approvals.
- Confirm alignment with IT standards, product catalog, and procurement policies.

2. Vendor Coordination & Quotation Management
- Raise quote requests to approved vendors and evaluate responses.
- Validate pricing against master agreements, rate cards, and negotiated terms.




- Track quote timelines and coordinate revisions as required.

3. Purchase Order (PO) Creation & Tracking
- Create and process Purchase Orders with accurate GL codes, cost centers, and project mapping.
- Work closely with procurement teams for approval workflows.
- Track PO lifecycle until fulfillment and ensure timely closure or amendments when needed.

4. Delivery & Fulfillment Management
- Coordinate with vendors, logistics, warehouse, and IT operations for delivery tracking.
- Verify received items against PO specifications and initiate GRN (Goods Receipt Note) processes.
- Escalate delays or mismatches and ensure timely resolution.

5. Asset & Inventory Coordination
- Ensure all delivered assets are tagged and recorded in IT Asset Management (ITAM) systems.
- Support asset lifecycle processes including assignment, movement, returns, and retirement.

6. Invoice Processing & Reconciliation
- Validate invoices against PO, GRN, and delivery record

📌 IT Order Management (Bengaluru)
🏢 Information Services Group
📍 Bengaluru