Job Description
Purpose
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.

Functions
ESSENTIAL
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
- Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
- Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence,



Smart Sheets, etc with precision.
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.

Non-essential
- Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
- Undertake continuous improvement training programs and specific projects as instructed by management.
- Assist Engineers with all technical support functions.
- Handle escalated queries from Administrators.
- Assist with any other duties as and when required.

Responsibilities
Knowledge, Skills, Abilities and Other Characteristics
- Excellent Verbal & Written Communication Skills in English
- Creative thinking and team work skills
- Possessing a proactive, positive, “can-do” attitude
- Gives and receives constructive feedback.
- Able to perform multitaski

📌 Apprentice-Technical Support Engineer (Chandigarh)
🏢 Oceaneering
📍 Chandigarh