Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Business Automation department, you will have the chance to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus.

Key Responsibilities:
- Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
- Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.




- Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
- Handle customer problems that arise from the use of the product.
- Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
- Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
- Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
- Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
- Communicate with Senior Customer Suppo

📌 Technical Customer Support Specialist (Bengaluru)
🏢 ENVERUS
📍 Bengaluru