Designation: Manager - Client Success

Office Location: Bangalore

About the Role

As a Client Success Manager, you will own the post-sales journey for our advertisers and agency partners. Your focus will be on ensuring campaign success, building long-term client relationships, and driving account growth. You will work closely with Sales, Ad Operations, Product, and Analytics teams to deliver excellent client outcomes and create long-term value.

Key Responsibilities Client Success and Relationship Management
- Serve as the primary point of contact for assigned clients and build long-term relationships.
- Lead client onboarding and ensure a smooth transition from the Sales team.
- Understand client objectives and recommend strategies to achieve their business goals.
- Conduct regular business reviews and identify opportunities for account growth.
- Drive client satisfaction, retention, and long-term partnerships.

Campaign Management Optimization
- Work closely with Ad Operations teams to launch, monitor, and optimize campaigns.
- Track campaign performance, budgets,



and KPIs to ensure successful delivery.
- Analyze campaign data and recommend optimization opportunities.
- Share performance reports and actionable insights with clients and internal stakeholders.
- Stay updated on industry trends and best practices.

Account Growth
- Identify opportunities to upsell and cross-sell mDSP solutions.
- Partner with the Sales team to grow existing accounts.
- Support commercial discussions through performance insights.
- Drive greater platform adoption across client portfolios.

Cross-functional Collaboration
- Collaborate with Sales, Ad Operations, Product, Engineering, Finance, and Analytics teams.
- Act as the voice of the customer by sharing feedback and improvement ideas.
- Ensure timely resolution of client queries and escalations.
- Maintain accurate account documentation and campaign updates.

What We're Looking For
- 4-5 years of experience in Customer Success, Accoun

📌 Manager - Client Success, mDSP (Bengaluru)
🏢 Affle
📍 Bengaluru