Job Overview

The Deputy General Manager – Process Excellence is responsible for leading and executing enterprise-wide business transformation initiatives by driving quality improvements, operational efficiency, and digital enablement. The role plays a critical part in translating business strategy into scalable process improvements through Lean, Six Sigma, and digital transformation programs including automation, RPA, and GenAI-led solutions.

This position fosters a robust culture of continuous improvement and innovation, enables cross-functional collaboration, and ensures systematic identification, prioritization, and execution of high-impact process optimization initiatives across the organization.

Job Description

Process Improvement and Cultural Development
- Lead end-to-end process excellence and transformation initiatives, leveraging Lean, Six Sigma, and digital technologies to improve productivity, quality, revenue, cost efficiency, and customer experience
- Identify and assess opportunities for process automation and digitization, including RPA, workflow automation,



AI/GenAI-driven solutions, and analytics-led interventions.
- Champion continuous improvement culture by promoting standardization, best practices, and data-driven decision-making across functions & regions.
- Support and coordinate the deployment of global projects within region.
- Review ideas submitted on Spark daily and assess feasibility for 100% of ideas within 7 days.
- Mentor and oversee improvement projects, ensuring effective use of methodologies such as Six Sigma and Lean, and lead recognition programs for completed projects within 30–90 days.
- Research innovations and emerging trends to address future organizational needs while ensuring compliance with environmental, health, and safety regulations.
- Track and report transformation benefits such as productivity gains, time reduction, cost savings, revenue increase, SLA improvement, and customer satisfaction uplift

Training and De

📌 Process Excellence Manager (Mumbai)
🏢 VFS Global
📍 Mumbai