Lucknow, Uttar Pradesh

Job Summary

The Senior IAM Engineer is responsible for the administration, support, engineering, and continuous improvement of Identity Governance and Administration (IGA) platforms with primary focus on SailPoint IdentityIQ (IIQ) and RadiantOne Virtual Directory Services. The role involves supporting identity lifecycle management, access provisioning, role governance, access certifications, directory integrations, and operational automation while ensuring compliance, security, and service excellence. The engineer will work closely with application owners, cybersecurity teams, directory services teams, and business stakeholders to design, implement, and maintain enterprise IAM solutions. This role requires strong troubleshooting skills, hands-on engineering expertise, and customer-facing communication capabilities

Key Responsibilities

Provide Level-2 operational support for SailPoint IdentityIQ and RadiantOne Directory Services. • Troubleshoot complex provisioning, reconciliation, aggregation, and certification-related issues.



• Perform root cause analysis for recurring incidents and recommend corrective actions. • Support workflow configuration, access policies, approval processes, and provisioning rules. • Execute application onboarding and connector support activities. • Monitor platform performance and identify optimization opportunities. • Support audit reviews, compliance reporting, and governance activities. • Manage ticket queues and ensure SLA adherence. • Assist L1 teams with technical guidance and issue resolution. • Participate in change management, release validation, and post-implementation support. • Maintain operational documentation, runbooks, and support procedures. • Collaborate with application owners and business stakeholders for issue resolution

Skill Requirements

4–7 years of SailPoint IdentityIQ support experience. • Solid understanding of IAM concepts including JML, RBAC, SoD, certifications, and provisioning. •

📌 Administrator - Sailpoint IIQ, Java, SailPoint FAM (Lucknow)
🏢 HCLTech
📍 Lucknow