Job Title: Customer Retention ExecutiveJob Summary

We are looking for a proactive and customer-focused Customer Retention Executive to build solid customer relationships, improve customer satisfaction, and reduce customer churn. The ideal candidate will engage with existing customers, address concerns, and ensure long-term customer loyalty.

Key Responsibilities
- Contact existing customers through calls, emails, and messages to ensure satisfaction and strengthen relationships.
- Handle customer queries, concerns, and complaints with timely and effective resolutions.
- Identify at-risk customers and implement retention strategies to reduce churn.
- Promote relevant products, services, and renewal plans to existing customers.
- Follow up with customers for renewals, feedback, and service updates.
- Maintain accurate customer records and interaction history in the CRM system.
- Coordinate with internal teams to resolve customer issues efficiently.




- Track customer retention metrics and prepare regular reports.

Required Qualifications
- Bachelor's degree in any discipline.
- 0–3 years of experience in Customer Retention, Customer Service, Telecalling, or Relationship Management.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to build rapport and maintain long-term customer relationships.

Preferred Skills
- Customer Relationship Management (CRM)
- Customer Retention & Renewals
- Communication & Active Listening
- Negotiation & Persuasion
- Complaint Resolution
- Follow-up & Relationship Building
- Time Management
- MS Excel & MS Office

Pay: ₹14,000.00 - ₹25,000.00 per month

Application Question(s):
- Are you a immediate joiner ?

Work Location: In person

📌 Customer Retention Executive (Tilak Nagar)
🏢 RNFI MONEY PRIVATE
📍 Tilak Nagar