Chennai, Tamil Nadu

Job Summary

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity
- The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
- The agent shall make every reasonable attempt to resolve and provide the service where possible
- Provide accurate and complete information by using right methods and tools
- Ability to quickly assess an issue and accurately respond to customer inquiries
- Respond to all service requests and issues raised via chat support
- Move the request to L2 support team ( Fuji Films)
- Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively
- Keep records of customer interactions, process customer account changes as required




- Follow communication procedures, guidelines and policies
- Meet individual and team targets for a variety of customer service goals
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Key Responsibilities

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity
- The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
- The agent shall make every reasonable attempt to resolve and provide the service where possible
- Provide accurate and complete information by using right methods and tools
- Ability to quickly assess an issue and accurately respond

📌 Senior Process Associate (Chennai)
🏢 HCLTech
📍 Chennai