Languages: Fluent spoken and written English is mandatory
Job Summary:
We are looking for a dynamic and self-motivated individual to join our team as a Sales Coordinator with responsibilities in Telecalling, Cold Calling, MIS Reporting, Office Assistance, and Customer Relationship Management. The ideal candidate should have excellent communication skills, strong organizational abilities, and a customer-first attitude.
Key Responsibilities:
Sales Coordination
- Support the sales team with lead management, quotations, and order processing.
- Coordinate with internal departments for smooth order execution and delivery.
- Prepare and maintain sales-related documents and reports.
Telecalling / Cold Calling
- Call prospective customers to introduce company products/services.
- Generate leads through outbound calls and follow up on inquiries.
- Maintain and update customer contact records.
Customer Support & Follow-Ups
- Respond to incoming calls, emails, and customer queries in a timely manner.
- Follow up with customers for feedback, pending payments, or documents.
- Build long-term relationships with customers and ensure satisfaction.
MIS Executive
- Prepare daily/weekly/monthly sales and performance reports.
- Maintain accurate databases for leads, inquiries, and conversions.
- Use Excel and CRM tools for data entry and reporting.
Office Assistance
- Assist in general office duties such as handling correspondence, scheduling meetings, and supporting other departments as needed.
- Ensure the office environment is well-organized and documentation is maintained.
Key Skills Required:
- Excellent spoken and written English
- Proficient in MS Excel, Word, and PowerPoint
- Knowledge of CRM software is a plus
- Good interpersonal and communication skills
- Ability to multitask and prioritize