LOCATION: …………………………

JOB TITLE:

Duty Manager

DEPARTMENT

Cinema Operations

REPORTS TO:

Cinema Manager

JOB PURPOSE:

Under the general guidance and supervision of the Cinema Manager and in accordance with the set policies and procedures of the Company, is responsible for the smooth and efficient running of the Cinema. Oversees and directs all and any aspects of concession operations, box, and floors. Also officiates in the absence of the Cinema Manager.

SCOPE:

Direct Reportees : Duty Officers

Indirect Reportees : GRAs/ESPs/HK Supervisor/Store Keeper

External Agencies : Local Police/Local Statutory Bodies.

DUTIES AND RESPONSIBILITIES:

Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.

Key management: includes opening & closing of shift in presence.

Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.

Monitors and controls, on an on-going basis:

Quality levels of product and service

Customer satisfaction





Merchandising and marketing

Operating costs

Sanitation, cleanliness and hygiene of the entire area under his purview.

Ensure optimum performance in specific jobs assigned in the above areas.

Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same.

Check for staff grooming/ discipline.

To introduce recent ways and means to minimize transaction time at box office and at the concessions.

Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.

Conducts under the guidance of the Cinema Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.

Establishes and maintains the record systems to include but not limited to:

Spot Check file

LAM files

Activities file

File on custome

📌 Duty Manager/Supervisor (Greater Noida)
🏢 PVR INOX
📍 Greater Noida