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Requisition Number: 58792

Job Location: Bangalore, IND

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 23/07/2026

Posting End Date: 06/08/2026

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Key Responsibilities

Business
- Client service
- Ensuring quality service as customers expect
- Reduce the wait time and TAT for various service requests
- Providing right solutions to the customer
- End-to-end resolution of customer transactions/queries/complaints
- Effective management of customers services relating to trade and non trade activities
- Co–ordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc
- Handling non trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updation, forex transactions,



current account, lending accounts etc
- Communicate disposal instructions to Trade/ Payments units
- Develop strong internal escalation mechanisms
- Customer meetings and interactions
- Strong relationships with top customers through customer meetings
- Increase stickiness of the customers through continuous engagement through on-site / phone / email interactions
- Work along with business team to align services with business offerings
- Service delivery through other units
- To ensure robust service delivery through other units involved in the process chain such as Branch banking, Trade & payments desk, CRC, GSSC, IPC, CSG, Customer care unit etc
- Ensure that Service Level Agreements (SLAs) are adhered to for service delivery through different units as mentioned above
- Develop strong relationships at all levels with internal stakeholders in the units as mentioned above
- Conduct monthly review mee

📌 Client Coverage Manager (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru