As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels. You will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent typing skills, computer proficiency, and a strong command of written English. You will be part of a dynamic team in an international process with rotational shifts.
Key Responsibilities:
1. Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.
2. Typing Skills: Maintain quick and accurate responses during chat interactions.
3. Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar,
and spelling are impeccable.
4. Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.
Qualifications:
1. Proven experience in chat-based customer support or a related field is a plus.
2. Excellent typing skills
3. Proficiency in computer usage
4. Solid command of written English
5. Excellent interpersonal and communication skills.
6. Flexibility to work in rotational shifts
Pay: ₹300,000.00 - ₹450,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund