Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive workplace where your well-being is prioritized and your potential can thrive.

The Role

The Functional Analyst will be responsible for supporting remediation, enhancement, Technical support and maintenance activities across Open Banking APIs, Mobile Banking, Web Banking, and Custom Online Banking Application platforms. The role requires strong functional expertise, technical understanding, and testing capabilities to analyze issues, define solutions, support development teams, and ensure successful delivery of high-quality digital banking services.

Key Responsibilities
- Gather, analyze,



and document business and functional requirements for remediation and enhancement initiatives.
- Perform impact analysis for incidents, defects, regulatory changes, and platform upgrades.
- Create and maintain functional specifications, user stories, process flows, and business rules.
- Act as the liaison between business stakeholders, development teams, QA teams, and production support teams.
- Support defect triage, root cause analysis, and solution validation activities.
- Ensure solutions comply with banking regulations, security requirements, and digital banking standards.
- Analyze and document API integration requirements and customer journeys across digital channels.
- Support remediation of functional defects and service disruptions in Open Banking, Mobile Banking, and Web Banking platforms.
- Validate integrations with authentication, payment, account information, and third-party provider services.
- Review and analyze end-to

📌 Functional Analyst – Digital Channels Remediation (Bengaluru)
🏢 Kyndryl
📍 Bengaluru