We have a suitable chance in the Supply Chain function for the position of a Supply Chain Regional Customer Care Manager for the General Trade and/or CSD, Institutional, Exports accounts based out at our Regional Offices in North (Gurgaon) & West (Mumbai). In this Individual Contributor Role, you are expected to drive effective stock in trade management, on shelf/online availability of stock, customer relationships, operational and supply-chain excellence. The individual should be a champion of automation and is expected to take data driven decisions. You should be able to do root cause analysis to recommend process improvements. You should have minimum 1 to 3 years of professional experience.

Key Job Responsibilities:
- Deliver maximum product availability ensuring healthy inventory level and optimal supply chain set-up.
- Manage catalogue, align with Customers and Commercial teams, and contribute to its rationalization to minimize tail, Slow moving and Obsoletes.




- Analyze the Order to Cash Execution metrics for the Customers to improve efficiency of our order execution process including Order-to-Delivery lead times, Dispute Rate and Cost-to-Serve.
- Work closely with Commercial team to ensure usage of DMS (Distributor Management System) in the most effective way enabling right ARS norms, Quota & Promo ordering logics.
- Work closely with the Customer and our Commercial teams to plan availability of Promotions and launches, and for campaigns & events.
- Prepare and analyze supply chain metrics and review it regularly with Customer teams to maximize LOreal catalogue availability and business delivery.
- Work closely with Customer and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain.
- Lead Key Supply Chain transformation projects with related Supply Chain experts in other verticals and Business function experts to optimize, simplify and upgrade the systems and processes of Key Account end-to-en

📌 Supply Chain Regional Customer Care Manager- North (Gurugram)
🏢 LOREAL
📍 Gurugram