Job Description – Front Office Executive

Position: Front Office Executive
Institution: Reputed CBSE School (Recent & Upcoming Campus)
Department: Administration & School Operations

Position Overview

The Front Office Executive is the first point of contact for parents, students, visitors, and other stakeholders, serving as the face of the school. The role is responsible for delivering exceptional customer service, managing front office operations, handling communications, supporting admissions and administrative functions, and ensuring a warm, professional, and secure reception environment.

The ideal candidate is well-groomed, courteous, highly organized, and capable of managing multiple responsibilities with professionalism and discretion.

Key Responsibilities

Front Office & Reception Management
- Welcome parents, students, visitors, vendors, and guests in a courteous and professional manner.
- Ensure a positive first impression of the school through excellent customer service and hospitality.
- Manage the reception area, ensuring it is clean, organized,



and presentable at all times.
- Maintain visitor registers and issue visitor passes in accordance with school security protocols.
- Coordinate visitor appointments with school leadership and staff.

Communication Management
- Handle incoming telephone calls, emails, and general enquiries promptly and professionally.
- Direct calls and enquiries to the appropriate departments.
- Take accurate messages and ensure timely communication.
- Manage the school's general email inbox and front desk correspondence.

Parent & Student Support
- Respond to routine parent enquiries regarding school procedures, admissions, transport, events, and administrative services.
- Guide parents and visitors to the appropriate departments.
- Assist students requiring administrative support during school hours.
- Maintain confidentiality while handling student and parent information.

Administrative Support
- Provide administrative assista

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