Position: Front Desk Executive
Department: Operations / Customer Experience
Location: WTF Gyms (Across Locations)
Reporting To: Club Manager
About WTF Gyms
WTF Gyms is one of India's fastest-growing fitness brands, committed to delivering world-class fitness experiences through exceptional service, state-of-the-art facilities, and a customer-first approach.
Job Summary
The Front Desk Executive is the first point of contact for members and visitors. The role is responsible for creating an excellent customer experience, managing front desk operations, handling enquiries, converting walk-ins into memberships, and ensuring smooth day-to-day club operations.
Key Responsibilities
Customer Experience
- Welcome members and visitors with a professional and friendly attitude.
- Handle walk-ins, phone calls, WhatsApp enquiries, and emails.
- Address member queries and resolve concerns promptly.
- Ensure every visitor receives a positive first impression.
Membership Sales
- Explain membership plans, offers, and facilities.
- Conduct gym tours for prospective members.
- Convert walk-in and digital leads into memberships.
- Achieve monthly sales and revenue targets.
- Upsell personal training and additional services.
Front Desk Operations
- Manage daily attendance and member check-ins.
- Maintain accurate member records in CRM/software.
- Handle billing, invoices, receipts, and payment collection.
- Maintain cash and payment records as per company SOPs.
- Coordinate with trainers and Club Manager for member requirements.
Administrative Responsibilities
- Maintain cleanliness and presentation of the reception area.
- Prepare daily reports on enquiries, walk-ins, memberships, and collections.
- Maintain inventory of front desk supplies.
- Ensure compliance with company policies and SOPs.
Required Skills
- Excellent verbal communication in English and Hindi.
- Pleasant personality with a customer-focused approach.
- Solid interpersona
📌 Urgent Need For Front Desk Executives For WTF (Delhi)
🏢 Witness The Fitness
📍 Delhi
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