Hi,

Hope you are doing positive

We need a L1 Technical Support Engineer with 2-4 Year Experience to be base at Bengaluru

*Should have experience on:

Role Overview

We are seeking a highly motivated and technically proficient Application Support Engineer with 2 to 4 years of experience to join our global support operations. The ideal candidate will have a

strong background in providing mission-critical application support across diverse geographical

locations within a 24/7 work model. You will be responsible for ensuring the stability,

performance, and availability of our production systems while collaborating closely with

cross-functional teams to drive continuous improvement.

Key Responsibilities

Production Support & Incident Management
- Response & Resolution: Adhere to defined On-call processes and strictly follow Ticket

Resolution SLAs.
- Root Cause Analysis: Track and analyze recurring issues and support activities,

collaborating with Production Support Engineers (PSEs) to identify root causes and

implement permanent fixes.
- Issue Oversight:



Oversee the timely response and resolution of all production issues,

prioritizing based on business impact.
- End-to-End Troubleshooting: Coordinate and facilitate the troubleshooting and recovery of

complex, end-to-end problems that span multiple teams and technical layers.
- Stakeholder Communication: Provide crisp, timely updates to all stakeholders (intra-team

and inter-team) via standups, emails, and meetings.
- Ownership: Self-unblock when necessary; for features with widespread impact,

coordinate with stakeholders with minimal supervision.

System Monitoring & Automation
- Operational Monitoring: Ensure monitoring SLAs are met by proactively actioning system

anomalies and alerts.
- Efficiency: Drive automation initiatives for better system monitoring and prompt issue

detection/remediation.
- Backlog Management: Participate in functional debt backlog grooming and work toward

significant on-call reduc

📌 Application Support Engineer (Bengaluru)
🏢 Virtusa
📍 Bengaluru