Job Description – Logistics Manager (E-commerce)

Logistics Manager

Department

Operations / Supply Chain

Reporting To

Head of Operations/founder

Job Location

Madurai

Employment Type

Full time

Job Summary

The Logistics Manager is responsible for managing end-to-end logistics operations for the e-commerce business, ensuring timely order fulfillment, efficient warehouse coordination, transportation management, and customer satisfaction. The role focuses on optimizing logistics costs, reducing Return-to-Origin (RTO), improving delivery performance, and maintaining seamless coordination with warehouse, customer support, procurement, and courier partners.

Key ResponsibilitiesLogistics Operations
- Manage end-to-end logistics operations, including inbound, outbound, and reverse logistics.
- Ensure timely dispatch and delivery of customer orders across all sales channels.
- Monitor daily order processing, shipment status, and delivery performance.
- Coordinate with warehouse teams to ensure smooth picking, packing, and dispatch operations.




- Ensure adherence to defined Service Level Agreements (SLAs).

Courier & 3PL Management
- Manage relationships with courier partners and third-party logistics (3PL) providers.
- Negotiate freight rates, service contracts, and delivery terms.
- Monitor courier performance, delivery timelines, and claim settlements.
- Resolve shipment delays, lost shipments, and damaged goods.

Warehouse Coordination
- Work closely with warehouse teams to ensure inventory availability and accurate order fulfillment.
- Monitor inventory movement and stock transfers between warehouses.
- Ensure proper documentation for inward and outward shipments.
- Conduct regular audits to maintain inventory accuracy.

Order Fulfillment & Customer Experience
- Ensure same-day or next-day dispatch as per company standards.
- Reduce order cancellations and delivery delays.
- Coordinate with Customer Support to resolve delivery-related customer issues.
- Improve t

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