JOB PROFILE

Key Result Areas:
- Revenue Generation of Service Business
- Customer Satisfaction
- Warranty Disbursement
- Training customers
- operators & Dealer technicians
- Organizational Imperatives

Job Description:

The incumbent will report to Service Head of the branch location.

1. Generation ofService Business - Attend technical jobs like repairs, refurbishing, etc., at customersites. - Work as per GMC / PMC / CMC contract schedules. - Support servicebusiness by generating sales of genuine spare parts. - Salvage spare parts andunderstand recurring product issues. - Recommend new products of the division tocustomers. - Replacement of spares at customer site and return of warranty items toHO for documentation.

2. Enhancing Customer Satisfaction - Ensure fast responseand quick service (minimum lead time). - Build long-term relationships throughreliable service. - Provide remote technical assistance to dealer technicians as needed.- Troubleshooting and repairing of Material Handling equipment. - Installation ofequipment at customer sites.

3.



Reduction of Warranty Cost - Identify andunderstand recurring problems in products. - Salvage and reuse spare parts whereapplicable. - Ensure proper accounting and documentation of warranty itemsreturned to HO. - Promote use of genuine spares to reduce failure rates.

4. TrainingCustomers- Operators & Dealer Technicians - Train customer operators on upkeep,maintenance, and safety of equipment. - Educate customers on new products andtheir advantages. - Provide remote technical guidance to dealer technicians.

5.Organizational Imperatives - Actively participating and originating Kaizens -Actively involving in Business Excellence initiatives - Adhere to Compliance and SafeWorking Environment Note: The incumbent must be willing to travel extensively asper job requirements and should hold a valid two-wheeler driving license.

REQUISITE QUALIFICATION

Essential:

SSC / ITI /NCTVT/Diploma/ Degree in Engineering or Graduate in any

📌 Forklift Field Service | Godrej Material Handling| Chennai
🏢 Godrej & Boyce (G&B)
📍 Chennai