Job Title: Business Analyst

Location: Mumbai

Job Description

1. Product Ownership Requirement Management
- Understand business needs and convert them into clear, structured Business Requirement Documents (BRDs) for the Tech team.
- Prioritize enhancements and projects based on business value, operational impact, compliance needs, and regulatory timelines.
- Maintain a transparent and updated product backlog with effort vs. impact assessment.
2. Project Execution Across LOS LSQ (CRM)
- Lead end-to-end execution of all enhancements or recent module development across LOS and LSQ.
- Coordinate with technology teams on solution design, effort estimation, timelines, and development progress.
- Ensure interdependencies between modules (credit, ops, sales, etc.) are mapped and managed proactively.
3. Stakeholder Management
- Engage with Credit, Operations, Risk, Sales, Compliance and other teams to validate requirements and incorporate their feedback.
- Conduct regular project updates, align decisions, and obtain sign-offs at key stages.




- Serve as the primary bridge between business users and technology.
4. Testing, UAT Go-Live Readiness
- Create UAT test cases and manage end-to-end testing for all LOS/LSQ releases.
- Validate that delivered features match business needs and close all gaps before deployment.
- Drive go-live planning, communication, training material creation, and rollout execution.
5. Adoption, Training Monitoring
- Prepare process notes, SOPs, and training modules for end users.
- Conduct training sessions for business teams and ops/credit users.
- Track post-go-live adoption, usage metrics, user feedback, and ensure continuous improvement.
6. Governance Compliance
- Ensure all regulatory/compliance-related technology changes are captured, prioritized, and delivered within required timelines.
- Maintain documentation and audit trails for all tech changes.
7. Tech Competition Benchmarking
- Conduct ongoing benchmarking of key competitors' products and tec

📌 Business Analyst (Mumbai)
🏢 HDFC Credila
📍 Mumbai