Key Responsibilities

Handle guest enquiries via phone, email, WhatsApp & OTAs.

Manage reservations, amendments, cancellations & confirmations.

Recommend rooms, experiences & curated packages.

Upsell to maximize guest satisfaction and revenue.

Coordinate with Front Office, Housekeeping, F&B;, Events & Sales teams.

Maintain accurate reservation records, reports & guest data.

We're Looking For

Warm, guest-focused personality with excellent communication skills.

Organized, detail-oriented and commercially minded.

Calm under pressure with solid problem-solving abilities.

Qualifications

Graduate/Diploma in Hospitality, Tourism or Business.

1–3 years in Reservations, Front Office or Hospitality Sales preferred.

Fresh graduates with exceptional communication skills are encouraged to apply.

Skills

Excellent English communication (Hindi mandatory; Bengali preferred).

MS Office proficiency.

Experience with PMS (Opera, IDS, Hotelogix or similar) and OTAs (Booking.com, Agoda, MakeMyTrip, Expedia) is an advantage.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Reservation Associate (Kolkata)
🏢 The Rajbari Bawali
📍 Kolkata