Overview:

RealPage Outperforms We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

We run a fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to mee the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence, and collaboration.

As an “Incident Manager I”, you will be responsible for leading Critical bridge calls in agile problem solving to drive restoration and recovery of our SaaS based applications. The ideal individual for this role will have a good blend of technical and soft skills. We are seeking a energetic communicator with considerable interpersonal skills, who has strong deductive reasoning capabilities and can communicate up/down/across a Global enterprise.



This position will report to the Manager of IT Operations and be working as part of a team with CIO / CTO stakeholders.

Responsibilities:
- Serve as a Major Incident Manger to drive the efficiency and effectiveness of critical incident bridge calls including notifications and engagement of relevant resources.
- Control conference bridge, focusing teams on service restoration to maintain service level availability or performance targets.
- Share major incident duties with NOC Engineers during outages to expedite initial trouble-shooting tasks and escalations.
- Share executive communications for major incidents to ensure clear and timely updates to Client Success teams and internal stakeholders.
- Assist Product Support departments in investigating and resolving customer reported performance issues.
- Complete root cause identification and assist with composition of client Root Cause Analysis statements and p

📌 Incident Manager I (Rangareddy)
🏢 RealPage
📍 Rangareddy