General Manager

Department: Club Operations

Reports To: Club Owner / Business Development Lead

Role Summary

The General Manager (GM) is the overall leader and business head of the gym, responsible for delivering operational excellence, high member satisfaction, and sustained financial growth. The GM integrates key functions—Sales, Fitness, and Operations—to ensure that Kris Gethin Gyms upholds its global reputation for transformation, service quality, and profitability.

Key Responsibilities

1. Leadership & Team Management

Lead and manage all department heads including the Sales Manager, Fitness Manager, and Front Office Supervisor.

Build a performance-driven environment centered on accountability, communication, and service excellence.

Conduct weekly team reviews to evaluate target achievement, service issues, and departmental coordination.

Recruit, train, and mentor key staff as per KGG standards, maintaining the organization’s robust leadership pipeline.

2. Operations & Service Excellence

Ensure all club operations comply with KGG Operational SOPs, policies,



and brand standards.

Maintain the facility to the highest level of presentation, cleanliness, safety, and functionality.

Oversee member experience end-to-end—from inquiry to onboarding and retention—ensuring high satisfaction scores.

Handle escalations, VIP members, and resolve service challenges promptly and professionally.

3. Revenue & Financial Management

Own and deliver the club’s total P&L; performance, including sales revenue, PT income, renewals, and profitability.

Forecast monthly revenue, manage expenses, and ensure budget adherence.

Monitor and support team-specific metrics such as sales conversions, PT session utilization, and member retention.

Collaborate with the corporate team to design local marketing initiatives and business growth plans.

4. Brand Alignment & Corporate Communication

Ensure the gym reflects Kris Gethin’s international brand identity across experience touchpo

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