- Analyst, Sales Operations

Job Description Summary

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as an Analyst Sales Operations on our SALES TOOL SUPPORT team in Hyderabad.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as easy and seamless as possible.

At SALES TOOL SUPPORT,



this role is the escalation point for any service disruption that happens in the Sales, Customer care or OMS business. The team member would be responsible for Incident management and would be troubleshooting and resolving issues or refer to the right place to contact. These activities enable the business to work without any or minimal interruption of the services, which in turn helps them improve key performance indicators impacting their efficiencies and improving overall customer experience.

Key Responsibilities
- Coordinate with Dell Badged sites and Outsourced partners during and downtime, IT issues or disruption, which prevents the frontline and non-frontline team to do their jobs in a frictionless manner.
- Provide a 1st level of Technical Troubleshooting to for all the issues that get reported to the team by taking the Incident management approach
- Involve the IT, Operations and other support Teams for furt

📌 International Sales Executive (Coimbatore)
🏢 SP Software
📍 Coimbatore