Recruiter: Sowmya Reddy
Hiring Manager: Andy Cook
Career Grade: C
External Closing Date: 28 July 2026
Location: Bengaluru-RMZ Ecoworld
About The Role
The Delivery Performance team is responsible for improving the quality, predictability, and success of BT's Digital portfolio. The portfolio includes transformational deliveries through to ongoing incremental development and maintenance activities. Delivery Performance achieves this through transparent delivery standards, data-driven performance management, effective governance, and continuous improvement deployed in collaboration with each delivery team to help them achieve better outcomes for our customers and business.
As the
Delivery Excellence (DEx) Consumer CFU Lead
, you will drive delivery excellence across Consumer,
BT's largest and most strategically important customer-facing business unit, serving millions of customers and delivering some of the company's highest-profile digital transformation initiatives. You will be responsible for embedding industry-leading delivery practices, ensuring consistent adoption of delivery standards, and providing clear insight into portfolio performance, risks, capacity, and outcomes. You will collaborate closely with the accountable delivery leadership within the Consumer portfolio to ensure adoption has meaningful positive impact on the ability to deliver for BT and our customers. Acting as the key link between Delivery Performance, Digital leadership, and PMO teams, you will create a trusted, data-driven view of delivery health, enabling informed decision-making and a genuine "no surprises" culture.
As a member of the DEx Leadership Team, you will influence senior stakeholders, shape governance and delivery frameworks, and use metri
📌 Delivery Excellence Lead (Bangalore Metropolitan Area)
🏢 BT Group
📍 Bangalore Metropolitan Area
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