The Team Leader is a supervisor who manages the day to day operational activities of the production team. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Team leader is also required to analyze data and identify trends for performance & quality improvements
- Effectively lead a team of production associates on Healthcare projects.
- Meets daily/monthly production and quality targets.
- Maintains an exemplary level of accuracy in all work.
- Handles external complaints: Analyzing the situation and creating a corrective course of action.
- Communicates effectively and timely with upstream functional areas to resolve issues.
- Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments.
- Review documentation entered by subordinates in order to maintain data quality.
- Actively involved in client communications to discuss feedback on agents performance.




- Minimizes absenteeism and controls attrition within the team by creating the right workplace for them to work in.
- Liaison between support function and Operations to ensure smooth functioning of day-to-day activities.
- Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge.
- Responsible for data management in terms of dashboards and sending reports to clients.
- Ensuring that the required Login Hrs, Productive Time and other standards set by the client are adhered to.
- Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters.
- Assist and lead the team in the modification of process guidelines or other materials associated with new functionality and/or reports.

Experience Requirements
- 6+ yrs of overall experience of which minimum 1 + yr on papers team lead experience
- Proficie

📌 Career Opportunity | Team Lead Operations | COTIVITI | Hyderabad/ Pune
🏢 Cotiviti
📍 Hyderabad