Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.
Business Operations Support
Job Description:
Roles and Responsibilities:
1. Attend to calls and emails from customers. Resolve customer queries/issues on call and over emails.
2. Raise the required orders in SAP based on set guidelines.
3. Provide accurate and qualitative information to customers on every call/email.
4. Clarify updates with supervisors to obtain complete understanding of the information requested.
5. Implement feedback given by supervisors.
6. Promote teamwork and project success.
Qualification: Preferably Graduate or Under-Graduate.
Experience: New College Graduate or 12 months of experience in Order Management or customer facing industry
Key Competencies: PC proficiency - Internet, Outlook, Word & Excel,
Knowledge of Microsoft Windows, Excellent Customer Centricity, Oral & Written Communication, Positive Typing Skills (30 WPM minimum), Quick Learning Ability, Logical Thinking Ability.
Mandatory Requirements: Candidate should be flexible and willing to work in shifts (24x7)
*What we believe:*
*We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.*
*Humility:*
*We will listen, learn, be empathetic and help selflessly in our interactions with everyone.*
*Humanity:*
*Through business, we will better the lives of those less fortunate than ourselves.*
*Integrity:*
*We honour our commitments and act wi
📌 Business Operations Support (Bengaluru)
🏢 UST
📍 Bengaluru