Primary Purpose

We are seeking a highly skilled ServiceNow ITSM Solution Engineer to serve as a critical bridge between business needs and technical implementation. In this role, you will partner closely with stakeholders, product teams, and service organizations to understand complex business challenges and translate them into scalable, cost-effective ServiceNow solutions. This position plays a key role in shaping solution design, ensuring alignment with ITSM product strategies, and delivering measurable value through a customer-centric approach.

The ideal candidate brings a robust blend of consulting mindset, technical expertise, and business acumen—capable of gathering and prioritizing requirements, architecting tailored solutions, and producing clear, actionable design documentation. You will be responsible for guiding solution delivery from concept through implementation, ensuring alignment with enterprise architecture, ITIL best practices, and platform capabilities.

As a trusted advisor,



the ServiceNow Solution Engineer will collaborate across cross-functional teams to drive successful project outcomes, optimize IT service workflows, and enable digital transformation. This role requires the ability to communicate complex technical concepts to non-technical stakeholders, while maintaining a focus on delivering intuitive, high-quality user experiences that enhance operational efficiency and long-term platform scalability.

PRIMARY DUTIES:

This position will collaborate with multiple internal teams to design integrations with interfacing processes, enabling automated capabilities with procurement, finance, and third parties.

Key Responsibilities

Convert business requirements into technical solutions—covering data models, workflows, integrations, and security.

Ensure platform scalability, resilience, and compliance with security and regulatory requirements.

Design and develop and engineer robust ServiceNow architectures aligned with business objectives and

📌 ITSE ServiceNow Solutions Engineer (Gurugram)
🏢 McCormick India
📍 Gurugram