Role: IT Change Manager
Location: Pune
Responsibilities & Duties:
- Ownership of the IT Change Management Process and continual improvement opportunities
- Support wider ITSM and Service Management maturity initiatives
- Ensure adherence to the Change Management Process supporting BAU, Project and 3rd Party changes.
- Conduct impact analysis, assess change readiness and identify key stakeholders.
- Identify and manage anticipated resistance to adhere to the change process.
- Work with the IT Service Transition Manager to ensure new suppliers/services adopt the IT Change Management Process.
- Work with the Transformation team and project managers to ensure current businesses adhere to the Change Management Process as part of M&A; activity.
- Agree maintenance & change windows, acting as an escalation point.
- Facilitation of the Change Advisory Board and supporting reports e.g. Agenda / CAB Outcomes.
- Maintain the organizational change calendar and forward schedule of change
- Define and measure success metrics and monitor change progress development of reporting and dashboards for Management Reporting.
- Analyze failed, backed-out and high risk changes to identify trends and improvement opportunities
- Direct communication with customers to manage expectations.
- Actively support and facilitate the Major Incident Management process and communications.
- Actively support the Problem Management Process.
- When required facilitate Post Incident Reviews, ensuring actions and lessons learnt are captured & subsequently root cause is identified.
Essential requirement (non-negotiable):
- Min 3 years experience of IT Change Management and facilitation of CAB.
- Proven use and management of Change Management on ServiceNow platform
- Experience of Major Incident Management and Problem Management.
- Experience of Compliance (GDPR, PCI, ISO).
- ITIL 4 Foundation
If interested, please share your updated resume along with below details to
[email protected]
Relevant E
📌 IT Change Manager @ Pune
🏢 Team Computers
📍 Pune