Job Description

Tango s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango s US based teams and with clients across the globe. The role requires candidates to work across the following areas:
- System design and configuration
- Report design/ development
- Testing
- Data conversion
- Integration design
- Support

Requirements:
- Proficient in Business Intelligence and Data Visualization, with hands-on experience in tools such as Power BI / Tableau / Qlik, capable of translating complex datasets into clear, actionable insights through interactive dashboards and reports
- Ability to communicate effectively with international team members and clients
- Ability to effectively and quickly understand business processes and understand how technology enables those processes
- Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)




- Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
- Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
- Ability to investigate challenging tickets from Client and close the tickets
- Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
- Strong understanding of databases like Oracle, SQL Server etc.
- Robust Excel skills
- Strong SQL skills
- Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testi

📌 Software Implementation and Support Consultant (Mumbai)
🏢 Attain
📍 Mumbai