Roles and Responsibilities :
- Design, develop, test, deploy, and maintain ITSM solutions using ServiceNow platform.
- Collaborate with cross-functional teams to identify business requirements and implement process improvements.
- Ensure compliance with industry standards (e.g., ITIL) and company policies for incident management, problem resolution, change control, etc.
- Troubleshoot issues related to ITSM processes and provide recommendations for improvement.
Job Requirements :
- 4-15 years of experience in ITSM development or a related field.
- Robust understanding of GRC (Governance Risk & Compliance), HAM (Human Asset Management), ITAM (IT Asset Management), SAM (Service Catalog Management).
- Experience working on ServiceNow platform including configuration management, workflow automation, reporting/analytics.