This role is pivotal in understanding customer behavior and translating business challenges into intelligent analytical solutions. The ideal candidate will combine deep expertise in predictive modelling, AI/ML, and conversational AI with robust business engagement skills to deliver impactful, technology-driven solutions that enhance customer experience and drive business growth.
- Strategic Business Partnership: Collaborate closely business stake holders to deeply understand business challenges, define key performance indicators (KPIs), and translate complex customer-focused questions into clear, actionable analytical requirements. Act as a trusted analytics advisor to business teams, proactively identifying opportunities where data and AI can solve real business problems.
- Customer Insight & Propensity Modelling: Conduct in-depth analysis of customer behavioural data to identify trends, patterns, and opportunities. Design, develop, and deploy propensity models (e.g., purchase propensity, churn prediction, upsell/cross-sell likelihood, lead conversion likelihood)



using advanced statistical and machine learning techniques. Translate model outputs into actionable business recommendations.
- AI Chatbot Development & Optimization: Lead the design, development, and continuous improvement of AI-powered chatbot solutions to enhance customer engagement and automate customer interactions. Collaborate with product and technology teams to integrate NLP/NLU capabilities, define conversation flows, and measure chatbot effectiveness through relevant KPIs.
- BI & Data Product Development: Build, maintain, and optimize interactive dashboards and reports using BI tools (e.g., Power BI, Qlik Sense) to visualize customer performance metrics. Develop robust and scalable data pipelines to ensure timely, accurate, and reliable data flow from various customer data sources into analytical platforms.
- Process Efficiency & Innovation: Continuously identify opportunities to enhance data col

📌 Data Scientist (Chennai)
🏢 Ford de México
📍 Chennai