Process: Airline Ticketing Support

About the Role

We are hiring Customer Support Executives for an Airline Ticketing Chat Process. The role involves assisting customers through chat support with flight booking, cancellation, refund, rescheduling, and travel-related queries. Candidates should be able to handle customer concerns professionally and provide accurate resolutions within defined service standards.

Key Responsibilities

Handle customer interactions through chat support.

Assist customers with flight booking, ticket modifications, and travel-related inquiries.

Process and guide customers regarding flight cancellations and refund requests.

Support customers with rebooking and rescheduling options in cases of flight disruptions.

Provide accurate information on airline policies, booking status, and refund timelines.

Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.

Manage multiple chat conversations simultaneously.

Ensure adherence to quality, compliance, and process guidelines.

Eligibility Criteria

Graduation Mandatory.





Freshers and experienced candidates can apply.

Excellent written communication skills (B2 level or above).

Good typing speed and computer proficiency.

Solid problem-solving and situation-handling skills.

Ability to provide accurate advice and resolutions in customer-sensitive situations.

Contract Details

6-Month Contract

Renewable based on performance and business requirements.

Shift Timings

7:00 AM to 4:00 PM

4:30 PM to 1:30 AM

Weekly Offs

Alternate Saturdays Off

Fixed Sunday Off

Benefits

Travel Allowance

Career Growth Opportunities

Exposure to the Airline Industry

Professional Work Environment

Ideal Candidate

We are looking for individuals who can effectively handle customer concerns related to flight cancellations, refunds, and rescheduling while providing accurate information and maintaining exceptional customer service through chat support.

Note:

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📌 Walk-in || Customer Care Executive (Navi Mumbai)
🏢 Sutherland
📍 Navi Mumbai