Hi Abhya,

Role Details:
Designation : Associate
Mode: Work from Office (6 Days working)
Office address: Ambience Mall, Gurgaon

Job Description:
The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat.
Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.

Key Responsibilities:
Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options




Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
Analyze and support with insights to improve the process and internal operations and service levels
Handling customer escalations-preparing RCA / CAPA and providing the solution
Collaborate with internal stakeholders to maintain and increase performance of client accounts
Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business

Required Skills and competencies:
Excellent communication skills: You should possess robust verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
Problem-solving skills: You must be

📌 Customer Service Associate (Gurugram)
🏢 Delhivery
📍 Gurugram