Role : Automation & Workflow Engineer Location : Bangalore
Competitive Salary & Benefits

*We* *are* *Systal:* *a* *global* *managed* *network,* *cloud* *and* *security* *transformation* *specialist.*
*We* *provide* *complex* *and* *strategic* *technology* *services* *for* *enterprise* *businesses,* *managing* *200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure*

Summary
Design, support and improve workflow automation, runbook execution and service automation across Service Desk and Colleague Experience processes.

Core responsibilities
- Identify automation opportunities across Service Desk, CE, Tech Bar, request fulfilment and recurring incidents.
- Support workflow design for repeatable tasks, standard requests and resolver handoffs.
- Work with ServiceNow, AskIT, AI, runbook and automation tooling where in scope.
- Translate operational issues into automation candidates and improvement backlog items.




- Support automation of common fulfilment tasks where access, approval and controls are agreed.
- Work with L1, L2, L3 and SRE/resolver teams to ensure runbooks are usable by front-office teams.
- Support measurement of automation advantages, including demand reduction, FTF improvement and reduced manual effort.
- Maintain automation documentation, control evidence and operational handover material.

Skills / experience
- Workflow automation, ServiceNow workflow / Flow Designer / App Engine or equivalent.
- Understanding of ITSM processes, request fulfilment and incident triage.
- Scripting or automation platform experience.
- Ability to translate operational processes into repeatable workflows.
- Awareness of security, change control and audit requirements.
- Dependencies
- Confirmed automation tooling, ServiceNow workflow access, AI/automation governance, approved use cases, runbook ownership, access permission

📌 Automation Engineer (Bengaluru)
🏢 Systal Technology Solutions
📍 Bengaluru