Key Responsibilities:
- Handle customer queries related to insurance underwriting and policy issuance.
- Coordinate with the underwriting team for timely processing of proposals and documentation.
- Verify application forms, document, and ensure compliance with company and regulatory standards.
- Maintain and update data accurately in Excel and internal systems.
- Follow up with clients, agents, and internal teams to ensure smooth communication flow.
- Prepare periodic reports and dashboards using Excel.
- Provide after-sales support and resolve customer issues efficiently.
- Ensure a high level of customer satisfaction through professional communication and service.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline (preferably in Commerce, Business, or Insurance).
- 3–5 years of experience in insurance operations or underwriting.
- Solid communication and interpersonal skills (verbal & written).
- Proficiency in MS Excel (VLOOKUP, Pivot Tables, Data Analysis).
- Good organizational and time management skills.
- Knowledge of insurance products and underwriting processes preferred.
Salary:
Commensurate with experience and industry standards.