16 Aug
|
Bhagwat Associates
|
Solapur
16 Aug
Bhagwat Associates
Solapur
Bhagwat Associates is seeking a dedicated and customer-oriented Service Advisor to manage service consultations at our dealership in Solapur. This role involves interacting with customers, recommending necessary vehicle services, and building lasting relationships. The ideal candidate will have experience in customer service, robust communication skills, and a flexible attitude towards additional administrative tasks as needed. This position also includes occasional support in administrative, finance reporting, data entry, or other related tasks as requested by the company.
Key Responsibilities:
- Customer Interaction & Consultation:
- Welcome customers, understand their service needs, and ensure a smooth, professional experience.
- Listen attentively to customer concerns, assess service requirements, and communicate the importance of timely maintenance.
- Use persuasive communication to encourage customers to invest in recommended services for optimal vehicle performance.
- Service Coordination:
- Prepare detailed job cards outlining required services, costs, and timelines.
- Coordinate with the service team to ensure efficient workflow and timely service completion.
- Keep customers informed on service status, providing guidance on additional services as needed.
- Quality Control & Assurance:
- Review serviced vehicles to confirm all work meets high standards before handing over to customers.
- Address any follow-up questions and gather feedback for continuous service improvement.
- Appointment Management:
- Schedule and confirm service appointments, optimizing workshop capacity and minimizing wait times.
- Ensure necessary parts and equipment are prepared ahead of appointments for efficiency.
- Administrative Support:
- Assist with administrative tasks, such as preparing finance reports, data entry, and documentation.
- Maintain accurate service records, process billing, handle payments, and generate daily service and customer feedback reports.
- Additional Resp
📌 Service Advisor (Solapur)
🏢 Bhagwat Associates
📍 Solapur