Role & responsibilities

Mac Laptop Administration & End-User Support
- Provision, configure, and deploy Mac laptops for recent hires (imaging, MDM enrollment, standard software installs)
- Troubleshoot hardware and software issues on macOS devices (performance issues, OS updates, app crashes, peripheral/connectivity problems)
- Manage device enrollment and policies via MDM tools (e.g., Jamf, Kandji, Mosyle, or Apple Business Manager)
- Handle day-to-day helpdesk tickets and walk-in requests; maintain a strong first-response SLA
- Manage user accounts, permissions, and access across company systems (email, SSO, shared drives, SaaS tools)
- Coordinate hardware repairs/replacements with vendors (AppleCare, third-party repair services)
- Maintain an asset inventory of laptops, monitors, and peripherals

IT Infrastructure & Systems Engineering
- Manage and maintain the company's network infrastructure routers, switches, firewalls, and Wi-Fi across office locations
- Administer core business systems: email (Google Workspace/Microsoft 365), identity/SSO (Okta, JumpCloud, etc.),



and cloud services (AWS/GCP/Azure as applicable)
- Set up and maintain backup, disaster recovery, and endpoint security solutions (antivirus, encryption, patch management)
- Monitor system health/uptime and proactively resolve issues before they impact the business
- Own IT security basics: password policies, MFA rollout, device compliance, and data protection practices
- Manage relationships with IT vendors and service providers (ISPs, SaaS tools, hardware suppliers)
- Document IT policies, SOPs, and troubleshooting guides for internal use
- Support office setup/moves, conference room AV systems, and printers/scanners
- Assist with onboarding/offboarding processes from an IT systems perspective

Must-Have
- 4+ years of experience in IT support, systems administration, or a similar hybrid IT role
- Strong hands-on experience administering and troubleshooting macOS devices in a business environment
- E

📌 IT Support (Bengaluru)
🏢 Cybersoc Technology Solutions
📍 Bengaluru