Role Overview

As a Customer Technical Support Executive, you will serve as the first point of contact for our customers, providing timely technical assistance, resolving product-related queries, and ensuring a seamless user experience. The ideal candidate is customer-focused, technically inclined, and committed to delivering qualified support in a fast-paced technology environment.

Key Responsibilities
- Provide first-line technical support via phone, email, live chat, WhatsApp, and ticketing systems.
- Troubleshoot customer issues related to platform access, account management, and product functionality.
- Diagnose and resolve technical and non-technical enquiries in a timely and professional manner.
- Escalate complex issues to Product, Engineering, or Operations teams while ensuring timely follow-up.
- Maintain accurate records of customer interactions, support tickets, and issue resolutions.
- Assist with product testing and validation before and after new feature releases.
- Develop and maintain internal knowledge base articles and customer support documentation.




- Work collaboratively with cross-functional teams to improve product performance and customer satisfaction.
- Continuously develop product knowledge and stay informed about new features, updates, and industry trends.

Candidate Profile

We are looking for individuals who possess:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- A customer-centric mindset with patience, empathy, and professionalism.
- The ability to learn new technologies quickly.
- Strong organisational and time management skills.
- The ability to work independently as well as collaboratively within a team.

Preferred Experience

Experience in one or more of the following areas will be considered an advantage:
- Customer Service or Technical Support
- Help Desk or Service Desk Operations
- SaaS or Technology Platforms
- Artificial Intelligence (AI)
- Blockchain Technology
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📌 Customer Service Representative (India)
🏢 DAGChain Labs
📍 India