Job Title: Sales Support Executive

Experience: 01 years

Key Responsibilities:
- Monitor the Reference Group during working hours and acknowledge every incoming request

promptly.
- Apply the defined triage logic to classify each request and either resolve it directly or route it to

the correct owner.
- Work independently inside Salesforce to look up lead/student records, verify status, and make

approved corrections.
- Keep a running log of every request type, owner, turnaround time, outcome for visibility

and reporting.
- Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no

delay.
- Flag recurring or high-volume request patterns back to Sales Ops these are usually the best

candidates for automation.
- Support ad-hoc CRM data pulls and reports requested by regional managers.
- Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth,



transparent prioritization when multiple requests land at once.

What We're Looking For
- Fresher, 01 years' experience — any graduate discipline; Commerce/Business background isa plus, not a requirement.
- Willingness to learn Salesforce deeply — prior CRM exposure is nice to have, not expected.
- Strong written communication; most coordination happens over WhatsApp and email.
- A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume.
- Working knowledge of MS Excel / Google Sheets.
- Patient and calm under repeated or ambiguous queries from a busy sales team.
- High ownership and attention to detail; comfortable working independently once trained.

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