Conduct process training activities such as, but not limited to, new hire training, process

refresher training, cross-skilling and other activities that provide learning opportunities for the

team.
- Cascade information and escalate issues that will impact the team and/or its customers.
- Facilitate testing activities for any new GP products or systems launched by the business
- Conduct random quality checks for each analyst to assist the Team Lead in identifying areas for

improvement needed to manage team and individual quality performance.
- Review errors by the team and ensure that each incident is documented, resolved, and chance areas

are addressed accordingly.
- Create case briefs and quality finding write-ups




- Ensure that SOPs are kept up-to-date and cascaded to the team.
- Ensure that SLAs are consistently met by:

1. Assisting the Team Lead in monitoring the daily queues.

2. Maintaining the teams weekly MI.
- Handle merchant escalations.
- Perform tasks and/or projects assigned by the Manager/Director as and when necessary.
- Supporting the delivery of the Worldwide Risk Team’s projects and business initiatives.
- Recommend Risknet enhancements and process improvements in relation to the detection and prevention

of high risk and fraudulent activity.

📌 walkin on 28 th July | Fraud analyst | Bangalore | Any shift | WFO (Bengaluru)
🏢 CLARITY CONSULTING
📍 Bengaluru