Project Role: Product Support Technical Advisor

Work Experience: 6-10 years

Work location: Bangalore

Work Mode: Work from office

Must Have Skills: SQL Support , SCALA , Hadoop , Python

Shift Timings : Rotational shift

Job Overview: Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Essential Functions

• Work with customers and project management teams to gather requirements and translate them into technical specifications

• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.

• Helps prepare recurring internal meetings and advises on timeline progression.

• Ensures all tickets are up to date.



Responsible for ticket escalation as needed.

• Builds out weekly client slides. Provides snapshot of projects and status.

• Participate in QA, UAT & production launch support related to various customer engagements

• Collaborate with product development team to help support platform functionality

• Provide Tier 2/3 technical support for custom integrations • • Has working knowledge of support processes and working in support setting.

• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience Req

📌 Senior Product Support Tech Advisor (Bengaluru)
🏢 Iqvia
📍 Bengaluru