JOB DESCRIPTION

Section I: Basic Information on the Role

Position Name

Manager - Application Lead / Assistant - Business Applications

Function

Information Technology

Line of Business

Corporate

Grade

D1

Reporting to

Functionally

Administratively

CTO

CTO

Roles Reporting into

No. of employees

Role Description

Section II: Job Summary

We are seeking a versatile professional to assist the CTO in managing and driving multiple business applications across business verticals. The role involves supporting current implementations, managing existing enterprise systems, and coordinating digital initiatives across departments. The ideal candidate will be application agnostic, capable of understanding and managing diverse business applications (ERP, PLM, project management, integration, BI, etc.) and ensuring their effective adoption and utilization across the organization.

Section III: Do - Key Activities and responsibilities of the role

Perspective

Responsibility

Strategic

NA

Financial
- Support the CTO in planning, execution,



and monitoring of application-related projects across business verticals.
- Oversee day-to-day functioning and issue resolution for core business applications (ERP, PLM, project management, BI, etc.).

-

Customer
- Coordinate with users and internal IT teams for configurations, enhancements, and integrations.
- Assist the CTO in tracking deliverables, risks, and dependencies across systems to ensure timely completion.

-

Internal Process/Internal Process/Operations
- Develops and maintains controls and procedures to ensure that the IT support processes are efficiently run and are effective
- Ensures that all Technical Support staff is aware of, and complies with, all IT Support, IT delivery and service management processes
- Participates in requirement gathering, testing, rollout, and user training.
- Drive process alignment, user adoption, and standardisation across applications.
- Contribute to the roadmap for application integrati

📌 MANAGER (Kolkata)
🏢 SPML Infra
📍 Kolkata