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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic eraYou re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
- At Salesforce, we don t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide, you ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning,



and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster.

Key Responsibilities

Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions.
Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other Internal tools and providing best practice recommendations with actionable insights.
Deliver advanced security assessments for customers, identifying

📌 Senior Success Guide, Service Cloud (Hyderabad)
🏢 salesforce
📍 Hyderabad