Description

Own the reliability, security, and continuity of BigHappy's office IT and network infrastructure in India — and lead the ground-up planning and stand-up of IT infrastructure for the recent office as part of the upcoming relocation, in a way that scales with the team's growth.

NOTE:
- Candidates must be open to work within USA time zones EST/EDT and PST/PDT hours.
Key Responsibilities

Office IT & network operations (steady state)
- Own day-to-day IT infrastructure for the Panchkula (and Pune, remotely) offices: end-user devices, local network (LAN/Wi-Fi, routers, switches, firewalls, VPN), printers/peripherals, and IT asset inventory.
- Monitor network and endpoint health; troubleshoot connectivity, hardware, and access issues; respond to and resolve incidents in a timely manner.
- Manage physical access and office security systems — biometric/access control, CCTV — in coordination with facilities/admin.
- Maintain local backup processes for on-premise systems and devices (note:



Amazon AWS backup and disaster recovery is owned by Engineering and out of scope for this role).
- Own onboarding/offboarding IT logistics for new hires (device provisioning, account setup, access grants) — increasingly important given planned headcount growth.
- Manage relationships with local IT vendors (ISP, hardware suppliers, security systems, AMC providers) — negotiate, procure, and hold vendors accountable to SLAs.
- Maintain documentation for network architecture, configurations, and IT procedures.

Creative production hardware & storage
- Provision and maintain high-performance workstations for the in-house creative/animation team (GPU-capable machines suited to 2D/3D creative software), in addition to standard office devices.
- Manage local shared storage (e.g., NAS) for creative project files and assets, including capacity planning as creative output and headcount grow.
- Coordinate with the creative team on hardware/storage needs specific to their workflow; own the inf

📌 Lead IT Engineer (Haryana)
🏢 Big Happy
📍 Haryana