About the Role
OEC is in the middle of a multi-year journey to modernise its infrastructure and applications, transforming how we build, deploy, and operate software at global scale. The Operations Specialist (L2) is a core member of the Monitoring Team within the Enterprise Operations Team, responsible for the configuration, maintenance, and continuous improvement of OEC’s observability stack, primarily powered by Datadog.
In this role you will own L2 alert triage, incident response, dashboard development, and service onboarding — contributing to the team’s tooling standards and best practices. You will also handle day-to-day server monitoring, infrastructure support, and service management tasks that keep OEC’s global platforms running reliably.
Key Responsibilities & Duties (essential to the job)
Monitoring & alerting
- Design, configure, and maintain Datadog monitors, composite alerts, and notification channels for production and non-production environments.
- Own the L2 alert triage process — investigate, diagnose, and resolve escalated alerts from L1,
ensuring timely root cause identification.
- Tune alert thresholds and suppression rules to minimise noise and reduce false positive rates.
- Manage SLO (Service Level Objective) definitions, tracking, and reporting across assigned services.
- Participate in the on-call rotation for critical monitoring alerts and P1/P2 incident response.
Dashboards & observability
- Build and maintain Datadog dashboards covering infrastructure health, application performance, log analytics, and business KPIs.
- Configure and manage Datadog APM (Application Performance Monitoring), distributed tracing, and error tracking for key services.
- Implement and manage log ingestion pipelines, parsing rules, and log-based monitors.
- Develop and maintain Synthetic monitors (API and browser tests) for uptime and user experience validation.
Service onboarding & integrations
- Onboard recent services and infrastructure components into the
📌 Operations Specialist (Chennai)
🏢 OEC
📍 Chennai